Adrien Moreno · Founder of VTC Bordeaux.

Four ways to book: the online booking form with instant pricing, by phone at +33 7 57 59 89 00, by email at contact@vtc-bordeaux-chauffeur.fr, or via WhatsApp. Please provide the pickup location, destination, date, time, number of passengers, and luggage. The online form calculates the price instantly. For requests via text message, WhatsApp, or email, you’ll receive a written confirmation with a final, fixed rate within 30 minutes. Payment options: a secure link provided upon confirmation, or cash/card paid to the driver. For all long-distance trips not departing from Bordeaux: full payment is due 12 hours in advance. VAT invoicing available for businesses (FR81 924 992 605). Reservations are recommended at least 2 hours in advance.

For the BOD ↔ Bordeaux city center route (for reference only): Eco €45, Mercedes E-Class Sedan €50, Eco Van €70, Mercedes Van €80. One-way fares, including tolls and luggage. To Saint-Émilion: Economy €119 · Sedan €129 · Economy Van €149 · Mercedes Van €169. To Arcachon: Economy €139 · Sedan €149 · Economy Van €169 · Mercedes Van €189. The exact fare is confirmed in writing at the time of booking. 40 minutes of free waiting time at the airport after the scheduled landing time, at no extra charge. Flight number tracked in real time via Flightradar24, with automatic adjustments in case of delays. More details in the full FAQ or via the booking module.

A private hire vehicle and a taxi are two regulated services that operate differently. A taxi can be hailed on the street or picked up at a taxi stand; its fare is calculated by a meter regulated by the prefecture. A private hire car must be booked in advance—this is a legal requirement—and its fare is set freely by the operator and communicated before the ride. With VTC Bordeaux, the fare is fixed and confirmed in writing: you know exactly what you’re paying before you get in. The private hire driver holds an EVTC professional license issued by the prefecture (here: #03322012101, Gironde), guaranteeing training and medical fitness. There are no hidden surcharges for nighttime, weekends, or holidays.

All our drivers (including the founder) have a sufficient grasp of English to communicate with customers from the UK, US, Ireland, Australia, and Canada—addresses, schedules, instructions, and landmarks. It’s not interpreter-level bilingualism, but it’s enough to ensure a smooth ride: “where are we going, what time, which luggage, which hotel, which terminal.” Reservations via email or WhatsApp can be made in French or English—emails will be replied to in the customer’s language. This is particularly useful for transfers from Bordeaux-Mérignac Airport to hotels and châteaux in the Médoc or Saint-Émilion regions, for day-long wine tours, and for business trips with international clients. This linguistic flexibility is standard on all our trips—it’s not a premium option billed separately.

Two payment methods, at the customer’s choice. Option 1—online payment: a secure link is automatically sent upon booking confirmation. Credit cards, Apple Pay, and Google Pay are accepted. Option 2—payment on board: cash or credit card paid directly to the driver on the day of the ride. The initial fare may be recalculated if the trip is modified en route—due to a significant delay on the client’s part, an additional stop at another address, an extension of the trip, or an unplanned wait. Any potential surcharge is announced at the time of the change, never afterward. For long-distance trips not departing from Bordeaux, full payment via the link is required 12 hours in advance to secure the partner driver’s time slot. For professionals and businesses, an invoice with VAT is issued automatically (intra-Community VAT number FR81924992605). VTC Bordeaux SAS is registered with the Bordeaux Trade and Companies Register (RCS) under SIREN number 924 992 605.

If your flight is delayed, you don’t need to do anything. When you book, you provide your flight number. The driver assigned to your trip tracks your flight’s progress in real time via Flightradar24. If the landing is delayed, the driver will automatically adjust their arrival time at Mérignac Airport—no cancellations, no rebookings. A 40-minute waiting period is included in the fare, starting from the actual landing time. Beyond that, additional waiting time may be charged at the hourly rate for the booked category—rates are provided at the time of booking. In case of a significant delay, contact Adrien at +33 7 57 59 89 00. No penalties for delays beyond your control.

Yes. VTC Bordeaux provides long-distance transfers to the French and Spanish Basque Country. Regularly served destinations include: Biarritz, Bayonne, Saint-Jean-de-Luz, Hendaye, San Sebastián (Donostia), Bilbao, and Pamplona. Trips are offered in a Mercedes E-Class sedan (3 passengers) or a Mercedes van (7 passengers). The fare is calculated per kilometer based on a minimum pickup distance, confirmed in writing before departure. Bordeaux → San Sebastián: approximately 240 km. Bordeaux → Bilbao: approximately 330 km. Ideal for travelers wishing to avoid transfers, family groups, and cross-border business trips. For any long-distance trip not departing from Bordeaux: full payment is due 12 hours in advance.

The validity of an EVTC professional license can be verified for free online through the official government service, accessible at entreprendre.service-public.gouv.fr. This “private driver License Verification” service is provided by the Ministry of Transportation. All private hire drivers holding a card are automatically registered there. Simply enter the number to obtain real-time confirmation of validity. Adrien Moreno’s EVTC card #03322012101 was issued by the Gironde Prefecture in 2022. The card is valid for 5 years from its date of issuance and is a legal requirement for working as a private hire driver in France. Obtaining the card requires passing a written exam (regulations, road safety, English language) and a practical exam (driving), as well as a mandatory medical examination. Without this license, providing paid rides as a private hire driver is illegal.