Private driver Bordeaux FAQ.

The online booking module calculates the exact fare instantly based on the distance, duration, time of day (day/night/weekend), and the vehicle category selected. There are four categories: Eco (Toyota Yaris Hybrid, starting at 30 €), Sedan (Mercedes C-Class, starting at 50 €), Eco Van (Peugeot Traveller 7-seater, starting at 70 €), Mercedes Van (Class V, 7-seat premium, starting at 80 €). Tolls, baggage, flight/train tracking, and a 40-minute wait at the airport are included. A fixed fare confirmed in writing before the ride. For an instant quote: use the online tool.

Two options to choose from: (1) online payment via a secure link sent automatically upon confirmation (Visa/Mastercard/Amex credit card, Apple Pay, Google Pay); (2) payment on board in cash or by credit card directly to the driver on the day of the ride. For rides departing from Bordeaux: no advance payment required. For Long-distance trips not departing from Bordeaux (e.g., return trip from San Sebastián to Bordeaux): Full payment must be made 12 hours in advance via a secure link to reserve the partner driver's time slot. For business customers: bank transfer available and monthly deferred billing, subject to conditions (minimum of 20 trips per month). VAT invoices are issued automatically for all business customers (FR81 924 992 605).

The price for a chauffeured transfer is set at the provider’s discretion and provided in writing before the trip. The price of a taxi depends on the route, the time of day, and traffic conditions. Any comparison is an approximate estimate; compare the prices quoted for your trip at the time of booking.

No. The advertised price is the final price, guaranteed in writing. Highway tolls included, including standard baggage, waiting due to a flight or train delay included (40 minutes free at the airport, 15 minutes at the train station); no pickup fees within the Bordeaux Métropole area. Paid Options (Please note this when making your reservation): Infant/child car seat/booster seat: +15 €, pet +15 € (covers specific cleaning), Nameplate +15 € (meet-and-greet at the airport/train station). For extended waits beyond 40 minutes at the airport or 15 minutes at the train station: charges will be billed at the hourly rate for the reserved category. Everything is transparent and listed on the quote before confirmation.

The Bordeaux professional chauffeur service serves corporations, small and medium-sized businesses, professional firms, and large organizations. Business account with monthly deferred billing: for organizations with at least 20 rides per month (recurring weekly transfers, seminars, delegation support). For other services: standard per-trip billing, via a secure link, or payment on board. Each invoice complies with French accounting requirements: SIREN 924 992 605, Intra-Community VAT No. FR81 924 992 605 (10% transportation rate), breakdown by date, origin, destination, km, duration, amount excluding tax and including tax. Purchase orders, job references, and cost center codes can be integrated upon request. Annual framework quote for recurring needs. Pacifica Professional Liability Insurance. Corporate account contact: contact@vtc-bordeaux-chauffeur.fr.

For trips departing from Bordeaux Métropole: no advance payment requested. Upon confirmation of the reservation, a secure payment link is sent to you automatically — usage optional. You can also pay in cash or by card directly to the driver on the day of the trip, without any pressure. For long-distance trips not departing from Bordeaux (example: return trip from San Sebastián to Bordeaux, or from Paris to Bordeaux): Full payment 12 hours in advance via a secure link, to reserve a time slot for the partner driver who is traveling specifically for this purpose. For business accounts (minimum of 20 trips per month): deferred monthly billing.

For the trip BOD ↔ Downtown Bordeaux, for reference: Eco 45 €, Mercedes C-Class Sedan 50 €, Eco Van 70 €, Mercedes Van 80 €. One-way fares, tolls, and baggage included, 40-minute wait included after landing. Some typical routes: Saint-Émilion from 101 € to 145 €. Arcachon from 116 € to 167 €. Biarritz from 323 € to 483 €. Get the exact fare for your ride via the online booking module.

When you make your reservation, you provide your flight number. The driver will track it. in real time via Flightradar24. If the landing is brought forward or delayed, it adjusts automatically its arrival time at Bordeaux-Mérignac Airport. No trips have been canceled, and you don't need to make any rebookings. The same system applies to trains via SNCF Connect (Saint-Jean Station). In case of a major issue (delay of more than 2 hours, changed layover): call Adrien at +33 7 57 59 89 00. Flight tracking is included in the fare at no extra charge. Major advantage over taxis: A taxi does not track your flight and leaves at the scheduled time—even if your flight is delayed, the parking lot is empty, or the meter is running.

No need to do anything. The driver will track your flight via Flightradar24 and automatically adjust the pickup time. A 40-minute wait is included included in the fare starting from the time of landing effective (not the originally scheduled time). Beyond that: billing at the hourly rate for the reserved category (Eco €55/hr, Sedan €65/hr, Eco Van €70/hr, Mercedes Van €80/hr). In the event of an exceptional delay (more than 2 hours), please contact Adrien to adjust the trip if necessary. No penalty for delays beyond your control. Cases of complete flight cancellation by the airline: Full refund of your private chauffeur reservation (force majeure policy).

When making your reservation, please provide your train number. The driver will track it in real time via SNCF Connect and adjust the pickup time in case of a delay. Pickup takes place at the Exit Hall 3 Belcier (east side of the station, direct access from the long-distance train platforms). 15-minute wait included from the train’s actual arrival time. For groups or bulky luggage: please specify this when booking so we can arrange the appropriate vehicle (Eco Van or 7-seat Mercedes Van). Route between Saint-Jean Station and Bordeaux-Mérignac Airport: 25–40 minutes depending on traffic; fixed rate quoted in advance. Option to add a personalized sign (+€15) available for a welcome with a sign.

Yes, long-distance transfers to several airports in France and Europe. Toulouse-Blagnac (TLS, 245 km / 2 hours 45 minutes) in a Mercedes sedan or van. Paris-CDG or Orly (580 km / 5 hours 30 minutes). Biarritz-Basque Country (BIQ, 190 km / 2 hours) — Sedan starting at 373 €. San Sebastián (EAS, Spain, 210 km / 2 hours 30 minutes) — cross-border transfer. La Rochelle–Île de Ré (LRH, 150 km / 1 hr 45 min). Bergerac (EGC, 90 km / 1 hr 15 min). For any airport not listed: quote within 24 hours. Systematic Flight Tracking for these transfers. For return trips not departing from Bordeaux: full payment must be made 12 hours in advance via a secure link.

Bordeaux-Mérignac Airport (BOD) is located about 11 km west of downtown, or 20–35 min depending on traffic. Three main options: (1) chauffeured transfer — a fixed rate announced in advance (Eco 45 €, Sedan 50 €, Eco Van 70 €, Mercedes van 80 €), including the flight, with a complimentary 40-minute wait after landing; (2) Tram A from Mérignac with a transfer at Berges de la Garonne (~45 min, €1.80 per person, less direct when traveling with luggage); (3) Metered taxi from the official station (~50–65 €, depending on traffic; price may vary). For groups, luggage, or international travelers: a professional chauffeur service is recommended.

Yes — Direct Transfer: Chauffeur service between Bordeaux-Mérignac Airport and Saint-Jean Station: 25–40 min depending on traffic, approximately 16 km. Flat Rate by category: Eco 50 €, Sedan: €50, Eco Van: €70, Mercedes van: €80. Automatic flight tracking for arrivals and train tracking for departures. Ideal for flight + TGV connections (Paris, Lille, Marseille, etc.) or TGV + international flight connections. Coverage: Exit Hall 3 Belcier on the train station side; executive car service parking lot 2 minutes from the terminal on the airport side. 40-minute wait included since landing / 15 min since the train arrived. Book through the online module for the exact fare based on your schedule.

Yes—that's one of our flagship services. The Bordeaux region is home to some of the world's most renowned wine regions, and exploring them with a private chauffeur is the most comfortable and flexible way to do so. Most Popular Wine Tours: Saint-Émilion (UNESCO-designated medieval village, 40 km east of Bordeaux), Médoc (Pauillac, Margaux, Saint-Estèphe, Grand Cru Classé châteaux, 60–80 km northwest), Sauternes (sweet wines, 45 km southeast), Pessac-Léognan (near a major city, less than 30 minutes away). Half-day (4 hours) or full-day (8 hours) tours. The driver knows the roads very well and can recommend estates open to visitors depending on the season. Do not drive after tasting — a feature that appeals to international visitors.

The cost of a wine tour package includes the drive, waiting time, and vehicle category. The exact amount therefore depends on the selected itinerary: half-day or full-day, the wine regions visited, the schedule, and the vehicle. Request a quote via the booking form; the final price, including tolls and fuel, is confirmed in writing before confirmation.

Yes, exactly. Multi-appellation wine tours. The most popular combinations are: Saint-Émilion + Pomerol (Right Bank, 1 day), Médoc Pauillac + Margaux (Left Bank, 1 day), Saint-Émilion in the morning + Médoc in the afternoon (“Grand Tour” combo, 1 day—Mercedes van recommended). The driver is at your exclusive disposal for the entire agreed-upon duration—he does not take on any other jobs. You can adjust the itinerary on the fly (an additional château, extending a tour, or having lunch on site). Full-Day Package (8 hours): Fixed rate announced in advance. For a custom tour combining several wine regions and Michelin-starred restaurants: personalized quote by phone; reservations must be made at least 48 hours in advance.

We travel throughout France and Spain from Bordeaux. Regular destinations: Atlantic Coast (Arcachon 70 km, Cap Ferret 80 km, Dune du Pilat 75 km, Royan 120 km, La Rochelle 150 km), Basque Country (Biarritz 190 km, Bayonne 185 km, Saint-Jean-de-Luz, Hendaye), Spain (San Sebastián 240 km, Bilbao 330 km, Pamplona 400 km), Périgord & Dordogne (Périgueux 90 km, Bergerac 90 km, Sarlat 125 km, Lascaux IV), Far Southwest (Toulouse 245 km, Agen 135 km, Angoulême 115 km, Cognac), Long-distance (Paris CDG/Orly/Disneyland 580 km, Lyon 550 km, Marseille 640 km, resorts in the Pyrenees). For destinations beyond these: quote provided within 24 hours. See the complete list on the page Our Destinations.

Yes — Hourly or full-day chauffeur service is a popular option. Ideal for: sightseeing (vineyards + Arcachon Bay + Périgord), business trips with multiple appointments throughout the day, and events (weddings, seminars, trade shows). Hourly rates: Eco: 55 €/h, Sedan: 65 €/h, Eco Van: 70 €/h, Mercedes Van: 80 €/h. A minimum of 4 hours applies. For a full day (8 hours): a personalized quote that includes all travel, waiting time, tolls, and fuel. The driver is at your exclusive disposal—he does not take on any other jobs. Ideal for families arriving at the airport who wish to explore the region before checking into their accommodations, professionals with busy schedules, and groups on cultural tours.

Yes. Frequent long-distance trips: Paris (CDG, Orly, Disneyland) ~580 km / 5h30 — A Mercedes sedan or van is recommended. Lyon ~550 km / 5 hours. Marseille ~640 km / 6 hours. Toulouse ~250 km / 2 hours 45 minutes. Resorts in the Pyrenees in winter (Saint-Lary, Cauterets, Piau-Engaly) — Mercedes van with snow chains available upon request. Madrid ~700 km / 7 hours — cross-border service. Fixed fare announced in advance, tolls included. For return trips not departing from Bordeaux: Full payment 12 hours in advance via a secure link. A same-day round trip is available when scheduling permits, with the driver waiting at the destination. For trips longer than 500 km: 48 hours' notice is recommended to optimize the partner driver's schedule.

Four categories of vehicles all black: (1) Eco — Toyota Yaris Hybrid, 1–3 passengers, 2 + 2 suitcases, air conditioning, Wi-Fi, USB, bottle of water; (2) Sedan — Mercedes C-Class, 1–3 passengers, 3 + 2 suitcases, leather seats, air conditioning, Wi-Fi, USB-C, bottle of water; (3) Eco Van — Peugeot Traveller (7-passenger), holds up to 7 suitcases, XL trunk (bikes/skis allowed), air conditioning, Wi-Fi; (4) Mercedes Van — Premium 7-seat Class V, leather trim, adjustable seats, air conditioning, Wi-Fi, USB-C. All vehicles have under 4 years old, are maintained regularly and systematically cleaned between each ride. Pacifica Professional Liability Insurance (Crédit Agricole).

Yes. When making a reservation, you select the desired category based on the number of passengers, the amount of luggage, and the nature of the trip: Eco (economy class, 1–3 passengers, light luggage), Mercedes C-Class Sedan (Premium 1–3 people, Business), Eco Van (groups/families of 4–7 people), Mercedes Van (groups of 4–7 people, premium, weddings, events). If you don't have a preference, the module will suggest the most suitable vehicle. Availability checked in real time when booking through our network of partner drivers. If the requested vehicle category is unavailable, an alternative is offered immediately (often a free upgrade). For weddings and events: Mercedes sedans or vans are recommended for their elegance.

Yes — option +15 €. In France, regulations require that every child use an appropriate car seat under 10 years old or shorter than 135 cm. Chauffeured cars are not exempt from this requirement. Unlike taxis, the car seat must be installed before departure. Please specify at the time of booking: infant car seat (0–13 months, Group 0+), child car seat (1–4 years, Group 1), or booster seat (4–12 years, Group 2/3). For multiple children: please specify this when booking so we can adapt the vehicle (Eco Van or Mercedes Van recommended for large families). Seats are cleaned and disinfected after each use. i-Size standard in effect.

Yes — option +15 € (covers special cleaning of the vehicle after the trip). Please specify the species, size, and mode of transport when making your reservation: Basket or cage required for cats; recommended for small dogs. For large dogs, the Eco Van or Mercedes Van are recommended for the comfort of both the pet and the owner. Guide Dogs and Service Dogs: accepted automatically at no extra charge, with no restrictions (legal framework for people with disabilities). For long trips: the driver will offer a rest stop for bathroom breaks and water as needed. If the animal tends to shed a lot of hair, please specify this when booking so we can provide a protective cover (free of charge). A €15 surcharge applies to all rides with animals other than service dogs.

Free Wi-Fi is available in all vehicles—enough bandwidth for streaming, Zoom/Teams video conferencing, and web browsing. Ideal for business travelers who want to work on the go. USB-A and USB-C chargers are available in all vehicles (Mercedes sedans and vans: faster USB-C). Compatible with iPhone, Android, and tablets. Complimentary bottled water is available on board for trips longer than 30 minutes. Individually adjustable air conditioning in the front and back (Eco Van, Mercedes Van). Music can be adjusted to your preferences—some customers prefer silence so they can work or rest. The driver will adjust to your pace and does not strike up a conversation if you don't want to.

Yes — All our drivers, including the founder, have sufficient English to communicate with customers in the UK, US, Ireland, Australia, and Canada: address, hours, instructions, landmarks. Not interpreter-level bilingualism, but just what’s needed to ensure a smooth ride — "Where are we going, what time, what luggage, which hotel, which terminal?". Reservations via email or WhatsApp can be made in French or English—emails will be replied to in the customer’s language. This is particularly useful for transfers from Bordeaux-Mérignac, wine tours in the Médoc or Saint-Émilion, and business trips with international clients. This linguistic flexibility is standard; it is never a premium option billed separately.

Punctuality is our top priority. How do we ensure it in practice? Real-time tracking of your flight (Flightradar24) or train (SNCF Connect)—the driver automatically adjusts the arrival time in case of delays or early arrivals; you don’t have to do anything. Early departure with a built-in safety margin based on real-time traffic conditions along the route (A630 bypass, airport access, and the drive through Bordeaux). 30 minutes before your pickup time: Automatic text message saying “Your driver is on the way” with Live GPS tracking link. In-depth local knowledge of Bordeaux’s main routes, areas with recurring roadwork, and alternate routes in case of traffic jams. Google Rating 5.0 / 5 out of 41 reviews reflects this rigor.

VTC Bordeaux is an agency founded by Adrien Moreno in 2022, organized as the commercial entity VTC Bordeaux SAS since April 2024 (Bordeaux Trade and Companies Register No. 924 992 605, headquarters at 9 Quai des Mouettes in Parempuyre). The service now relies on a network of partner drivers selected by Adrien — not a list of anonymous service providers: drivers he knows, with whom he’s driven, and whom he calls when he knows the trip will suit them. Some are better for long distances, others for wine-tasting tours. All hold a valid professional driver’s license issued by the Prefecture, professional liability cover with Pacifica (Crédit Agricole). Adrien's professional driver's license: #03322012101, issued by the Gironde Prefecture in 2022.

The price for a private chauffeur is set at the provider’s discretion and provided in writing before the trip. The price of a taxi depends on the route, the time of day, and traffic conditions. Any comparison is an approximate estimate; compare the prices quoted for your trip at the time of booking.

Free online service at entreprendre.service-public.gouv.fr (under “Verify a professional driver card”). Enter the number to immediately verify its validity. Adrien Moreno’s professional driver’s license, #03322012101, was issued by the Gironde Prefecture in 2022 and is valid for 5 years. To obtain it, one must pass a written exam (regulations, traffic safety, English), a driving test, and undergo a mandatory medical examination. Without this license, providing a paid chauffeured transport is illegal in France. All partner drivers working with VTC Bordeaux hold a valid professional driver’s license. Pacifica professional liability insurance is required to operate.

Yes, and all of it can be checked. The service is operated by VTCBORDEAUX (SAS), company number (SIREN) 924 992 605, registered with the Bordeaux commercial court and listed on the French national register of private hire operators held by the Ministry of Transport. Under article L. 3120-4 of the French Transport Code, the company holds professional liability insurance with Pacifica (Crédit Agricole Assurances group), which covers the carriage of your passengers. Adrien Moreno holds professional driver's licence #03322012101, issued by the Gironde Prefecture and verifiable free of charge online, and every partner driver holds a valid licence. Without a licence and insurance, carrying passengers for payment is illegal in France.

From Bordeaux Métropole, we travel throughout France and Spain. Main destinations served regularly: Bordeaux-Mérignac Airport (BOD) and Saint-Jean Station; Bordeaux vineyards (Saint-Émilion, Médoc, Sauternes, Pomerol, Entre-deux-Mers, Libournais); Arcachon Bay and the Coast (Arcachon, Cap Ferret, Dune du Pilat, Hossegor, Capbreton, Royan, La Rochelle); Périgord & Dordogne (Sarlat, Lascaux IV, Périgueux, Bergerac, Brantôme, Domme, Rocamadour); The French and Spanish Basque Country (Biarritz, Bayonne, Saint-Jean-de-Luz, Hendaye, San Sebastián, Bilbao, Pamplona); Charentes (Cognac, Jarnac, Angoulême, Saintes); long distance (Paris, Lyon, Marseille, Toulouse, the Pyrenees, Madrid). See the page for the complete list Our Destinations.

Yes. Destinations served on a regular basis: Biarritz, Bayonne, Saint-Jean-de-Luz, Hendaye (French Basque Country), San Sebastián / Donostia, Bilbao, Pamplona (Spanish Basque Country). Suggested itineraries in Mercedes C-Class Sedan (3 passengers) or Mercedes Van (7 premium passengers). Distances from Bordeaux: Biarritz ~190 km / 2 hours, San Sebastián ~240 km / 2 hours 30 minutes, Bilbao ~330 km / 3 hours 30 minutes. Flat fare priced per kilometre and confirmed in writing before departure. Ideal for travelers who want to avoid train/bus transfers, family groups, and cross-border business travel. For return trips that do not depart from Bordeaux: Full payment 12 hours in advance via a secure link.

Yes. It's very popular with foreign visitors who want to explore castles, prehistoric caves, and local cuisine. Périgueux ~90 km / 1 hour 15 minutes. Bergerac ~90 km / 1 hour 10 minutes (EGC Airport is served by flights from London, Dublin, and Bristol—we provide transfers to and from this airport). Sarlat-la-Canéda ~125 km / 1 hr 45 min, an ideal starting point for visiting the Lascaux caves (Lascaux IV), the castles of the Dordogne (Beynac, Castelnaud, Marqueyssac), and the truffle markets during the season. Rocamadour, Domme, Les Eyzies, Brantôme also served. For multi-stop excursions in the Périgord: full-day chauffeur service is recommended (Mercedes van, ideal for groups of 4–7 people).