Frequently Asked Questions
Don't hesitate to contact us if you need help. Our team is here to provide all the assistance you need. Your satisfaction is our priority
Booking a ride with Bordeaux Chauffeur Service is easy and straightforward. Here's how:
Website: Visit our online booking system. Simply enter your pickup point, destination, and your desired date and time. Then follow the steps to complete your booking.
By Phone: If you prefer to speak with someone or if you have special requests, our customer service is at your disposal. Call us directly to arrange your ride. We will answer all your questions and confirm your booking immediately.
Once your booking is made, you'll receive an email confirmation with all the necessary details about your ride. At Bordeaux Chauffeur Service, we're committed to delivering a hassle-free transport experience, tailored to your needs."
We understand that the unexpected can happen and plans sometimes need to change. Our cancellation policy is designed to be as accommodating as possible while accounting for our operational needs.
Free Cancellation :
Cancellations made up to 24 hours before the scheduled service time will not be charged.
Cancellation Fees :
Cancellations made less than 24 hours before the scheduled service time may incur cancellation fees, equal to 50% of the total service cost.
No-show :
In the event of a no-show without prior notice, no refund will be issued.
Changes :
Booking changes are possible at no extra cost, subject to availability, up to 24 hours before the scheduled service time. To cancel or modify your booking, please contact us directly via our website, phone, or email.
To change or cancel your booking with Bordeaux Chauffeur Service, simply call us:
Call our customer service at the number listed on our site. Our team is available to adjust or cancel your booking as needed. We recommend calling at least 24 hours in advance for any change or cancellation, to minimise inconvenience and avoid potential cancellation fees.
Our goal is to make your experience as flexible and accommodating as possible, taking your changing plans into account.
After booking your ride with Bordeaux Chauffeur Service, you'll first receive an email confirmation containing all the necessary details of your booking, including pickup time, location, as well as information about the vehicle and the assigned chauffeur.
Then, depending on our opening hours, our customer service will also contact you by phone to ensure all the information is correct. This additional step lets us guarantee personalised service and address any questions or specific requests before your ride.
Don't forget to check your inbox for the confirmation email and stay available for the follow-up call. If you need to make changes or don't receive our email, please contact our customer service directly during opening hours."
We accept payments by credit card, debit card, and secure online payments. Cash payment directly to the chauffeur is also possible.
Our rates are calculated based on distance, estimated travel time, and the type of service selected. We offer transparent pricing with no hidden fees.
At Bordeaux Chauffeur Service, we want booking and paying for your ride to be as simple as possible. That's why we offer several flexible payment methods:
Online Payment:
Plan ahead and pay for your ride using our secure online platform. We accept all major credit and debit cards. It's fast, safe, and lets you organise yourself without stress.
Card Payment In-Vehicle:
If you prefer to decide on the spot or need flexibility, our vehicles are equipped with card payment terminals, giving you peace of mind all the way to your destination.
Cash Payment:
For those who prefer traditional methods, cash payment is also accepted. Please have the exact amount ready or inform the chauffeur if you'll need change.
Cancellations are free up to a certain time before the scheduled pickup. For more information, please consult our terms and conditions on our website.
The safety and wellbeing of our passengers is our absolute priority.
Here's how we ensure your safety on every ride:
1. Background Checks: We conduct strict background checks on all our chauffeurs to ensure your safety.
2. Vehicle Maintenance: Our vehicles are regularly inspected and serviced to guarantee proper operation and your comfort.
3. Real-Time Tracking: Every ride is tracked via GPS for enhanced security.
4. Post-Ride Reviews: We collect your feedback to keep improving our service.
5. 24/7 Support: Our team is available for any question or in case of emergency.
6. Health Measures: We apply strict health protocols, including vehicle disinfection.
Your safety is our priority on every ride.
At Bordeaux Chauffeur Service, we understand that the details of your journey, such as luggage and four-legged companions, matter.
To ensure a comfortable ride for everyone, here's our policy regarding additional fees:
Luggage: We apply no additional fees for standard luggage.
We simply ask that you inform us in advance if you plan to travel with a significant number of suitcases or unusually large items, so we can provide the most suitable vehicle for your needs.
Pets: We welcome your furry friends!
A supplement of 15 euros applies for transporting pets. This fee covers the additional cleaning and preparation measures needed to guarantee a clean, safe vehicle for the next passenger.
Please transport small pets in a suitable carrier or bag, and let us know at the time of booking.
Absolutely. At Bordeaux Chauffeur Service, we're delighted to offer personalised transport services for special events, including weddings. We understand the importance of these moments and commit to providing exceptional service to make your day even more memorable.
To discuss the details of your event and specific needs, please contact us via the contact form on our website or directly by phone. Our team will be delighted to help you plan your travel, offering tailored options suited to your event.
Don't hesitate to share your specific wishes for this special occasion, and we'll do everything we can to fulfil them.
At Bordeaux Chauffeur Service, we offer a varied range of vehicles to meet every need:
Luxury Sedans: Comfort and elegance for your special rides.
Spacious SUVs: Ideal for families or groups, offering more space.
Economy Category: Perfect for everyday rides without compromising on service quality.
Vans: Excellent option for large groups or those needing more space for luggage.
All our vehicles are maintained to a high standard to ensure your safety and comfort.
Contact us to find the vehicle that suits your needs.
How can I book a private chauffeur in Bordeaux?
