Frequently Asked Questions · VTC Bordeaux.

The online booking module instantly calculates the exact price based on distance, duration, time of day (day/night/weekend), and the selected vehicle category. Four categories: Eco (Toyota Yaris Hybrid, starting at €30), Sedan (Mercedes E-Class, starting at €50), Eco Van (Peugeot Traveller 7-seater, starting at €70), Mercedes Van (V-Class 7-seater premium, starting at €80). Tolls, luggage, flight/train tracking, and a 40-minute airport wait are included. A fixed rate is provided in writing before the ride, with no possible changes. For an instant quote: use the online module.

Two options to choose from: (1) online payment via a secure link sent automatically upon confirmation (Visa/Mastercard/Amex credit cards, Apple Pay, Google Pay); (2) payment on board in cash or by credit card directly to the driver on the day of the trip. For trips departing from Bordeaux: no advance payment required. For long-distance trips not departing from Bordeaux (e.g., return trip from San Sebastián to Bordeaux): full payment must be made 12 hours in advance via a secure link to secure the partner driver’s availability. For business customers: bank transfer available and deferred monthly billing subject to conditions (minimum of 20 rides per month). VAT invoices are automatically issued for all business customers (FR81 924 992 605).

Yes—a surcharge is automatically applied between 7:00 PM and 6:00 AM, on weekends (Saturday–Sunday), and on holidays. It’s always disclosed at the time of booking, never afterward. Nighttime rate: ~30% surcharge compared to the daytime rate. Advantage over taxis: your nighttime rate remains fixed (quoted in advance), whereas taxis charge approximately €3/km by the meter—we’re on average 30–40% cheaper during nighttime, weekends, and holidays thanks to our transparent pricing. The online booking system automatically calculates the surcharge based on the selected time slot: no calculations are required on your part.

No. The quoted price is the final price, guaranteed in writing. Highway tolls included, standard luggage included, no charge for waiting due to flight or train delays (40 minutes free at the airport, 15 minutes at the train station), and no pickup fee within Bordeaux Métropole. Paid options (must be requested at the time of booking): infant/child/booster seat +15 €, pet +15 € (covers special cleaning), name sign +15 € (meet & greet at the airport/train station). For wait times exceeding 40 minutes at the airport or 15 minutes at the train station: charged at the hourly rate for the reserved category. Everything is transparent and listed on the quote before confirmation.

VTC Bordeaux serves corporations, SMEs, professional firms, and large organizations. Corporate account with deferred monthly billing: reserved for organizations with a minimum of 20 trips per month (recurring weekly transfers, seminars, delegation support). For fewer than 20 trips: standard per-trip billing, via a secure link or payment on board. Each invoice complies with French accounting requirements: SIREN 924 992 605, intra-Community VAT number FR81 924 992 605 (10% transport rate), with details by date, departure point, destination, km, duration, amount excluding tax, and amount including tax. Purchase orders, assignment references, and cost center codes can be included upon request. Annual framework quote for recurring needs. Pacifica Professional Liability Insurance. Corporate account contact: contact@vtc-bordeaux-chauffeur.fr.

For trips departing from Bordeaux Métropole: no advance payment required. Upon booking confirmation, a secure payment link is automatically sent to you—use is optional. You can also pay in cash or by credit card directly to the driver on the day of the trip, with no restrictions. For long-distance trips not departing from Bordeaux (e.g., return trip from San Sebastián to Bordeaux, or Paris to Bordeaux): full payment is due 12 hours in advance via a secure link to secure the time slot of the partner driver who is traveling specifically for this trip. For corporate accounts (minimum 20 trips/month): deferred monthly billing.

For the BOD ↔ Bordeaux city centre route (for reference only): Eco €45, Mercedes E-Class Sedan €50, Eco Van €70, Mercedes Van €80. One-way fares include tolls and luggage; 40 minutes of waiting time after landing is included free of charge. Some typical routes: Saint-Émilion from €119 to €169. Arcachon from €139 to €189. Biarritz from €379 to €509. Get the exact fare for your trip via the online booking module.

When you book, you provide your flight number. The driver tracks it in real time via Flightradar24. If the landing is early or delayed, the driver automatically adjusts their arrival time at Bordeaux-Mérignac Airport. No canceled rides, no need for you to rebook. The same system applies to trains via SNCF Connect (Saint-Jean station). In case of significant issues (delays of more than 2 hours, changed layovers): call Adrien at +33 7 57 59 89 00. Flight tracking is included in the fare at no extra charge. Major advantage over a taxi: a taxi doesn’t track your flight and leaves at the scheduled time—meaning you’ll face delays, an empty parking lot, or a running meter.

Nothing to do. The driver monitors your flight via Flightradar24 and automatically adjusts the pickup time. A 40-minute wait is included in the fare starting from the actual landing time (not the originally scheduled time). Beyond that: you’ll be charged the hourly rate for the category you booked (Eco: 55 €/h, Sedan: 65 €/h, Eco Van: 70 €/h, Mercedes Van: 80 €/h). In the event of an exceptional delay (more than 2 hours), contact Adrien to adjust the trip if necessary. No penalty will be charged for delays beyond your control. In the event of a complete flight cancellation by the airline: full refund of your private car service reservation (force majeure policy).

When booking, provide your train number. The driver tracks it in real time via SNCF Connect and adjusts their arrival time in case of a delay. Pickup takes place at the Hall 3 Belcier exit (east side of the station, direct access from the long-distance platforms). A 15-minute waiting period is included starting from the train’s actual arrival time. For groups or bulky luggage: please specify this when booking so we can arrange the appropriate vehicle (Eco Van or 7-seat Mercedes Van). Saint-Jean Station ↔ Bordeaux-Mérignac Airport: 25–40 min depending on traffic; fixed rate quoted in advance. Option to add a personalized sign (+€15) available for a welcome with a sign.

Yes, we offer long-distance transfers to several French and European airports. Toulouse-Blagnac (TLS, 245 km / 2h45) in a sedan or Mercedes van. Paris-CDG or Orly (580 km / 5h30). Biarritz-Basque Country (BIQ, 190 km / 2h) — Sedan starting at 419 €. San Sebastián (EAS, Spain, 210 km / 2h30) — cross-border transfer. La Rochelle to Île de Ré (LRH, 150 km / 1h45). Bergerac (EGC, 90 km / 1h15). For any airport not listed: quote within 24 hours. Systematic flight tracking for these transfers. For return trips not departing from Bordeaux: full payment required 12 hours in advance via a secure link.

Bordeaux-Mérignac Airport (BOD) is approximately 11 km west of city centre, a 20–35-minute drive depending on traffic. Three main options: (1) Private chauffeur service—fixed rate quoted in advance (Eco €45, Sedan €50, Eco Van €70, Mercedes Van €80), flight tracking included, 40-minute waiting period provided after landing; (2) Tram A from Mérignac with a transfer at Berges de la Garonne (~45 min, €1.80 per person, less direct with luggage); (3) Metered taxi from the official taxi stand (~€50–65 depending on traffic, price varies). For groups, passengers with luggage, or international travelers: a private chauffeur service is recommended.

Yes—direct private car transfer between Bordeaux-Mérignac Airport and Saint-Jean Train Station: 25–40 min depending on traffic, approximately 16 km. Fixed rate by category: Economy ~€35, Sedan €50, Economy Van €70, Mercedes Van €80. Systematic flight tracking for arrivals, train tracking for departures. Ideal for flight + TGV connections (Paris, Lille, Marseille, etc.) or TGV + international flight connections. Pickup: Exit Hall 3 Belcier on the train station side; private-hire car parking lot 2 min from the terminal on the airport side. 40 min of free waiting time from landing / 15 min from train arrival. Book via the online form for the exact rate based on your schedule.

Yes—it’s one of our flagship services. The Bordeaux region is home to some of the world’s most renowned wine appellations, and exploring them with a private driver is the most comfortable and flexible option. Most popular wine tours: Saint-Émilion (UNESCO-listed medieval village, 40 km east of Bordeaux), Médoc (Pauillac, Margaux, Saint-Estèphe, Grand Cru Classé châteaux, 60–80 km northwest), Sauternes (sweet wines, 45 km southeast), Pessac-Léognan (near the city, less than 30 min). Available as a half-day (4 hours) or full-day (8 hours) tour. The driver knows the roads inside and out and can guide you to estates open for visits depending on the season. You won’t have to drive after the tasting—a feature much appreciated by international visitors.

Package details: one-way fare + on-site waiting time billed at the hourly rate for the reserved vehicle category. Half-day Saint-Émilion tour (4 hours) in a Mercedes E-Class sedan: one-way fare €101 + 3 hours of waiting time × €65/hour = €261 all-inclusive. Full-day Médoc tour visiting 3 châteaux (8 hours) in a Mercedes van: round trip to Pauillac + 6 hours of waiting time × 80 €/hour ≈ 673 €. Half-day Sauternes tour (4 hours) in an Eco vehicle: approximately 211 €. MAD hourly rates: Eco 55 €/h, Sedan 65 €/h, Eco Van 70 €/h, Mercedes Van 80 €/h (minimum 4 h). Tolls, fuel, and waiting time during tastings included. For group wine tours (4–7 passengers): Mercedes van recommended. Get an exact quote via the online form.

Yes, absolutely. Most popular multi-appellation wine tours: Saint-Émilion + Pomerol (right bank, 1 day), Médoc Pauillac + Margaux (left bank, 1 day), Saint-Émilion in the morning + Médoc in the afternoon (“Grand Tour” combo, 1 day; Mercedes van recommended). The driver is at your exclusive disposal for the entire agreed-upon duration—he does not take on any other jobs. You can adjust the itinerary on the fly (an additional château, extending a tour, lunch on-site). Full-day 8-hour package: fixed rate quoted in advance. For a custom tour combining several wine regions and Michelin-starred restaurants: personalized quote by phone, reservation required at least 48 hours in advance.

We travel throughout France and Spain from Bordeaux. Regular destinations: Atlantic Coast (Arcachon 70 km, Cap Ferret 80 km, Dune du Pilat 75 km, Royan 120 km, La Rochelle 150 km), Basque Country (Biarritz 190 km, Bayonne 185 km, Saint-Jean-de-Luz, Hendaye), Spain (San Sebastián 240 km, Bilbao 330 km, Pamplona 400 km), Périgord & Dordogne (Périgueux 90 km, Bergerac 90 km, Sarlat 125 km, Lascaux IV), Greater Southwest (Toulouse 245 km, Agen 135 km, Angoulême 115 km, Cognac), Long-distance (Paris CDG/Orly/Disneyland 580 km, Lyon 550 km, Marseille 640 km, Pyrenees resorts). For destinations beyond these: get a quote within 24 hours. See the complete list on the Our Destinations page.

Yes—full-day hire is a very popular option. Ideal for: sightseeing (vineyards + Arcachon Bay + Périgord), business trips with multiple appointments throughout the day, and events (weddings, seminars, trade shows). Hourly rates (MAD): Eco €55/h, Sedan €65/h, Eco Van €70/h, Mercedes Van €80/h. Minimum 4-hour booking. For a full day (8 hours): personalized quote including all travel time, waiting time, tolls, and fuel. The driver is at your exclusive disposal—he does not take on any other jobs. Ideal for families arriving at the airport who wish to visit the region before checking into their accommodations, professionals with busy schedules, and groups on cultural tours.

Yes. Common long-distance routes: Paris (CDG, Orly, Disneyland) ~580 km / 5h30 — Mercedes sedan or van recommended. Lyon ~550 km / 5 hours. Marseille ~640 km / 6 hours. Toulouse ~250 km / 2 hours 45 minutes. Pyrenees ski resorts in winter (Saint-Lary, Cauterets, Piau-Engaly) — Mercedes van with snow chains available upon request. Madrid ~700 km / 7 h — cross-border service. Fixed rate quoted in advance, tolls included. For return trips not departing from Bordeaux: full payment required 12 hours in advance via a secure link. Same-day round-trip service available with on-site pickup. For trips over 500 km: 48 hours’ notice recommended to optimize the partner driver’s schedule.

Four categories of all-black vehicles: (1) Eco — Toyota Yaris Hybrid, 1–3 passengers, 2 + 2 suitcases, air conditioning, Wi-Fi, USB, bottle of water; (2) Sedan — Mercedes E-Class, 1–3 passengers, 3 + 2 suitcases, leather seats, air conditioning, Wi-Fi, USB-C, bottle of water; (3) Eco Van — Peugeot Traveller 7-seater, up to 7 suitcases, XL trunk (bikes/skis OK), air conditioning, Wi-Fi; (4) Mercedes Van — V-Class 7-seater premium, leather trim, adjustable seats, air conditioning, Wi-Fi, USB-C. All vehicles are less than 4 years old, are regularly maintained, and are thoroughly cleaned after every trip. Pacifica Professional Liability Insurance (Crédit Agricole).

Yes. When booking, you select the desired category based on the number of passengers, the amount of luggage, and the nature of the trip: Eco (economy, 1–3 passengers, light luggage), Mercedes E-Class Sedan (premium, 1–3 passengers, business), Eco Van (groups/families, 4–7 passengers), Mercedes Van (premium groups, 4–7 passengers, weddings, events). If you don’t have a preference, the system will suggest the most suitable vehicle. Availability is checked in real time during booking through our network of partner drivers. If the requested category is unavailable, an alternative will be offered immediately (often a free upgrade). For weddings and events: A sedan or Mercedes van is recommended for its elegance.

Yes—for an additional €15. In France, regulations require an appropriate car seat for any child under 10 years old or shorter than 135 cm. Private hire vehicles are not exempt from this requirement (unlike taxis), so the seat must be installed before departure. Please specify at the time of booking: infant car seat (0–13 months, Group 0+), child car seat (1–4 years, Group 1), or booster seat (4–12 years, Group 2/3). For multiple children: please specify this when booking so we can adjust the vehicle (Eco Van or Mercedes Van recommended for large families). Seats are cleaned and disinfected after each use. i-Size standard in effect.

Yes — +€15 option (covers special cleaning of the vehicle after the trip). Please specify the pet’s species, size, and mode of transport when booking: a carrier or cage is required for cats and recommended for small dogs. For large dogs: Eco Van or Mercedes Van recommended for the comfort of both the pet and the owner. Guide dogs and service dogs: accepted without exception, at no extra charge and with no restrictions (in accordance with disability laws). For long trips: the driver will offer a rest stop for bathroom breaks and water if necessary. If the animal tends to shed a lot of hair: please specify this when booking so we can provide a protective cover (free of charge). A €15 surcharge applies to all trips with animals other than service dogs.

Free Wi-Fi on board all vehicles—sufficient bandwidth for streaming, Zoom/Teams video conferencing, and web browsing. Ideal for business travelers who want to work on the go. USB-A and USB-C chargers in all vehicles (Mercedes sedans and vans: faster USB-C). Compatible with iPhone, Android, and tablets. A complimentary bottle of water is provided on board for trips longer than 30 minutes. Individually adjustable air conditioning in the front and back (Eco Van, Mercedes Van). Music can be adjusted to your preferences—some customers prefer silence to work or rest. The driver adapts to your pace and won’t strike up a conversation if you don’t want one.

Yes—all our drivers (including the founder) have a sufficient grasp of English to communicate with clients from the UK, US, Ireland, Australia, and Canada regarding addresses, schedules, instructions, and landmarks. It’s not interpreter-level bilingualism, but it’s enough to ensure a smooth ride—“where are we going, what time, which luggage, which hotel, which terminal.” Reservations via email or WhatsApp can be made in French or English—we’ll reply to your email in your preferred language. This is especially useful for transfers from Bordeaux-Mérignac, wine tours in the Médoc or Saint-Émilion, and business trips with international clients. This linguistic flexibility is standard; it’s never a premium option billed separately.

Punctuality is our top priority. Here’s how we ensure it: real-time tracking of your flight (Flightradar24) or train (SNCF Connect)—the driver automatically adjusts their arrival time in case of delays or early arrivals; you don’t have to do a thing. Early departure with a built-in safety margin based on real-time traffic conditions along the route (A630 bypass, airport access, crossing Bordeaux). 30 minutes before your pickup time: an automatic text message saying “Your driver is on the way” with a link to live GPS tracking. In-depth local knowledge of Bordeaux’s main routes, recurring construction zones, and alternative routes in case of traffic jams. A Google rating of 5.0/5 based on 25 reviews reflects this attention to detail.

VTC Bordeaux is an agency founded by Adrien Moreno in 2022, organized as the commercial entity VTC Bordeaux SAS since April 2024 (Bordeaux Trade and Companies Register 924 992 605, headquarters at 9 Quai des Mouettes in Parempuyre). The service is now operated by a network of partner drivers selected by Adrien—not a list of anonymous service providers: drivers he knows, with whom he has driven, and whom he calls when he knows the trip will suit them. Some are better suited for long distances, others for wine-tasting tours. All hold a valid professional EVTC license issued by the Prefecture, along with Pacifica professional liability insurance (Crédit Agricole). Adrien’s EVTC license: #03322012101, issued by the Gironde Prefecture in 2022.

Both are regulated services but operate differently. A taxi can be hailed on the street or picked up at a taxi stand; its fare is calculated by a meter regulated by the Prefecture (~€2/km during the day, ~€3/km at night, plus a €15 pickup fee). A private hire car (private driver) must be booked in advance—this is a legal requirement; its fare is set freely by the operator and communicated before the ride. With VTC Bordeaux: a fixed fare confirmed in writing, so you know exactly what you’re paying before you get in. No hidden night/weekend/holiday surcharges, no dynamic pricing (surge pricing) like on ride-hailing platforms. Savings: 8–12% compared to daytime taxis, 30–40% compared to nighttime/weekend taxis.

Free online service at entreprendre.service-public.gouv.fr (under “Check private driver Cards”). Enter the number for immediate confirmation of validity. Adrien Moreno’s EVTC card #03322012101 was issued by the Gironde Prefecture in 2022 and is valid for 5 years. Obtaining this card requires passing a written exam (regulations, road safety, English), a practical driving test, and a mandatory medical examination. Without this card, providing paid private-hire transportation is illegal in France. All VTC Bordeaux partner drivers hold a valid EVTC license. Pacifica professional liability insurance is required to operate.

Departing from Bordeaux Métropole, we travel throughout France and Spain. Major areas we regularly serve include: Bordeaux-Mérignac Airport (BOD) and Saint-Jean Train Station; the Bordeaux wine regions (Saint-Émilion, Médoc, Sauternes, Pomerol, Entre-deux-Mers, Libournais); Arcachon Bay and the coast (Arcachon, Cap Ferret, Dune du Pilat, Hossegor, Capbreton, Royan, La Rochelle); Périgord & Dordogne (Sarlat, Lascaux IV, Périgueux, Bergerac, Brantôme, Domme, Rocamadour); French and Spanish Basque Country (Biarritz, Bayonne, Saint-Jean-de-Luz, Hendaye, San Sebastián, Bilbao, Pamplona); Charentes (Cognac, Jarnac, Angoulême, Saintes); long-distance (Paris, Lyon, Marseille, Toulouse, the Pyrenees, Madrid). See the complete list on the Our Destinations page.

Yes. Regularly served destinations: Biarritz, Bayonne, Saint-Jean-de-Luz, Hendaye (French Basque Country), San Sebastián / Donostia, Bilbao, Pamplona (Spanish Basque Country). Trips are offered in a Mercedes E-Class sedan (3 passengers) or a Mercedes van (7 premium passengers). Distances from Bordeaux: Biarritz ~190 km / 2 hours, San Sebastián ~240 km / 2 hours 30 minutes, Bilbao ~330 km / 3 hours 30 minutes. Fixed rate calculated per kilometer, confirmed in writing before departure. Ideal for travelers wishing to avoid train/bus connections, family groups, and cross-border business trips. For return trips not departing from Bordeaux: full payment required 12 hours in advance via a secure link.

Yes. These trips are in high demand among international visitors looking to explore castles, prehistoric caves, and local cuisine. Périgueux ~90 km / 1h15. Bergerac ~90 km / 1h10 (EGC Airport is served by flights from London, Dublin, and Bristol—we provide transfers to and from this airport). Sarlat-la-Canéda ~125 km / 1h45, an ideal starting point for visiting the Lascaux caves (Lascaux IV), the castles of the Dordogne (Beynac, Castelnaud, Marqueyssac), and the truffle markets in season. Rocamadour, Domme, Les Eyzies, and Brantôme are also accessible. For multi-stop excursions in the Périgord: daily rental is recommended (a Mercedes van is ideal for groups of 4–7 passengers).